Return and Refund Policy

Return & Refund Policy
Each of our creations is thoughtfully handcrafted in small batches and carefully inspected to meet our quality standards. Due to the nature of handmade production, slight color variations, minor imperfections, or small air bubbles may occur. These characteristics are not defects, but rather part of the charm and uniqueness of each piece. They do not affect the function or intended use of the product and are not considered valid reasons for a return or refund.

Damages & Issues
Please inspect your order upon delivery and contact us within 48 hours if your item arrives damaged, defective, or if you receive the wrong item. To help us resolve the issue efficiently, please email a description along with clear photos of the item to info@wuliwulistudio.ca.

As a reminder, due to the handmade nature of our products, small imperfections and slight variations in color are to be expected and embraced as part of their one-of-a-kind character.

Wuliwuli Studio is not responsible for packages left unattended outdoors, including exposure to heat, cold, or rain for extended periods.

Please note: shipping fees are non-refundable.